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Gruffyd Daffyd

Community state of affairs

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Good afternoon,

 

It is no secret that the impact of the loosening of Covid-19 laws and regulations in the United Kingdom has meant we've been running on skeleton staff for quite a while. We'd planned for this, but didn't forecast that the impact would be as great as it has been. To cover my absence, @Virkiehas been recruited. Lewis has now returned too, Ben is still quite busy with his job commitments outside of the server but will hopefully be back with us soon. 

 

Although I'm still officially on leave, I've been working closely with Virkie and Lewis to determine the best emergency plans for us to go to when we're running very low on staffing levels for a prolonged period (3 days or more). Below explains this:

disaster plan

 

We're currently on Stage 1, many team members are working as much as they can currently and are keeping the ship afloat, however, it isn't a time to be complacant and we're not too far off switching to Stage 2. This is something we'd rather avoid. Because of us having a week or more of very low staffing levels, we're appriciative that you may have been waiting longer for applications to be processed and we can only apologise for the delays. We've now recruited more team members across the board to try and fill in the gaps and ensure applications and complaints are sorted through as soon as possible.

 

Currently, the waiting periods stand at:

Complaints and suspensions: 2-5 days

Development: 1-3 weeks

PC applications: 2-4 days (1-2 is the standard)

All other applications where applicable: 3-7 days

 

We're working in order of priority. Working to lower the overflow of existing applications and complaints is our main priority for the next couple of weeks. We're hoping to balance out and be returning to usual as soon as we can.

 

 

 

I would like to give my personal thanks to the efforts of our team and the dedication of our players. We run the server to give you something to be entertained by and have fun, we don't earn money from it and in fact have lost over 110% of what we earn in donations over the last month. The generosity of the community is what keeps us alive, and players enjoying themselves is what keeps us happy. I will give my promise that despite a lack of action in the past 2 weeks, we're still very much here and caring about it. We meet regularly, and in the spare time I get I still try to do what I can to run the community.

 

Special thanks to @rubysownfor helping with hotfixes while other developers are busy.

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