The Control Room was established to provide a professional dispatch and incident resolution service on behalf of PoliceMP. Sitting independently to the Police, LAS and LFB tree’s the Control Room works closely with each department and other agencies where required.
As a Control Room Operator, it is your primarily role to make decisions about how we respond to incidents, making accurate priority assessments and dispatching the most appropriate units based on risk and criticality. The Control Room Operator will not only co-ordinate the initial response but provide on-going management of incidents using a range of systems. As well as this, the Control Room Operator is there to provide authorisation to units where proportionate and in line with the authorisation framework. The Control Room Operator is also expected to promote professional communications on the radio, always following the ABC model and following phraseology best practices whilst dealing with anyone who’s standard of communications falls below what is expected by PoliceMP.
What do we look for in an officer?
• Great Communication Skills
• Good Team Player
• Ability to multitask
• Able to remain calm under pressure